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FAQ

SHIPPING & HANDLING


SHIPPING & HANDLING

We pride ourselves on delivering a quality custom product on time. We have multiple options available to help you meet that all important deadline including: 

  • 2-4 weeks standard production (delivery times extra)
  • 10 working day express production
  • Express Shipping (optional)

But first, there are some important things to consider!

The delivery times advised at the initial enquiry is based on the order being finalised that day and that the production times exclude public holidays, delays caused by us not receiving timely responses from you and once the cargo leaves us, is dependant on 3rd party transport who have their own schedules and procedures.

The custom production process is very involved and considerations have to be made before we can produce your custom products. In order for us to begin manufacturing your goods, we must first have 

  1. A copy of the Approved Design
  2. Name and Address for Delivery
  3. Completed  Order Form including (sizes, names, numbers and any other information that is important to you
  4. Any discussions or questions asked by you if pertinent to the order must be reiterated at the time of placing the order
  5. Payment 

Once the above items have been checked and received we will begin production immediately!

ORDERS EXPLAINED

STANDARD ORDERS:

We require 2-4 weeks to print, cut, check, sew and pack your custom items Standard orders include free shipping within Australia by Standard post and can take from one to seven days delivery on top of production time to reach you in Australia (longer times to reach overseas locations)

EXPRESS PRODUCTION ORDERS: For an additional fee you can have your order produced in 10 business days and can take from one to three days delivery on top of production time to reach you in Australia (longer times to reach overseas locations)

EXPRESS DELIVERY ORDERS: We can ship via other methods (express, same day or courier) for an additional cost (this is based on weight & dimension). Please discuss other shipping methods with our sales or customer service staff via email at sales@beastwear.com.au.

PUBLIC HOLIDAYS: Keep in mind our teams are based in Australia and do not work on public holidays. When ordering on tight deadlines, please check state and national public holidays as this can affect delivery and production times.

If you'd like to speak with our team regarding a current order, or you'd like an estimate of delivery time for an order you'd like to process, please contact a member of our team at info@beastwear.com.au.

Team Beastwear 🐾

 

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